Refund policy

Returns Evaluation: We do not offer an automatic returns period. Instead, all returns and compensation requests are handled on a case-by-case basis. If you have any issue with your order—such as a defective item, an incorrect item, or other concerns—please contact us as soon as possible. You can reach us at support@sunsetsleeps.com with your order number and a description of the issue. We will review each request individually and determine an appropriate solution, which may include an exchange, refund, or other compensation.

Eligibility: Items should be in the same condition that you received them—unused and with all original tags and packaging, if possible. You’ll also need your order receipt or proof of purchase. Items sent back without first requesting a return may not be accepted.

Damages and Issues: Please inspect your order immediately upon receipt. If your item is defective, damaged, or if you received the wrong item, contact us right away so we can address the problem. We may ask for photos or other documentation to help evaluate the issue. Our goal is to make it right by providing a suitable solution.

Exceptions (Non-Returnable Items): Certain products cannot be returned or exchanged. For example, for hygiene reasons we do not accept returns of undergarments or personal care items that have been opened. If you have questions about a specific item, please contact us before purchasing.

Exchanges: If you need a different size or color, the fastest way is to return the original item (subject to approval) and place a new order for the replacement. Once your return is approved and we receive the item back in acceptable condition, you can purchase the new item.

Refunds: Once we’ve received and inspected your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be issued to your original payment method within about 10 business days. (Please remember it may take some additional time for your bank or credit card company to process and post the refund.) If more than 15 business days have passed since we approved your return and you have not received a refund, please contact us at support@sunsetsleeps.com.